Shipping policy

Grandtek Auto Shipping Policy

Shipping & Delivery

Grandtek Auto ships automotive parts and accessories throughout Australia.

Shipping costs, available delivery methods and estimated delivery times may vary depending on:

the product ordered;
product size and weight;
delivery location;
courier availability; and
whether the item is a special-order or oversized product.

Where available, shipping costs will be shown at checkout before payment is completed.

Order Processing

Orders are generally processed as quickly as possible during business days.

Orders placed on weekends or public holidays may not begin processing until the next business day.

Some products may require additional processing time due to:

stock availability;
supplier availability;
special-order requirements;
oversized freight arrangements; or
vehicle-specific confirmation.

Where there is a significant delay, Grandtek Auto may contact you with an update.

Delivery Timeframes

Delivery timeframes shown on our website or provided by our team are estimates only unless expressly stated otherwise.

Delivery times may be affected by circumstances outside Grandtek Auto’s reasonable control, including:

courier delays;
weather;
public holidays;
transport disruptions;
remote delivery locations;
supplier delays; and
unusually high freight volumes.

Grandtek Auto cannot guarantee an exact delivery date unless this has been expressly agreed.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your:

street address;
suburb;
state;
postcode;
contact number; and
any relevant delivery instructions.

If incorrect delivery information is supplied and the order needs to be redirected or resent, additional freight charges may apply.

Authority to Leave

Some couriers may offer authority-to-leave delivery.

If you authorise a courier to leave your parcel unattended, the parcel may be left at the delivery address without a signature.

Customers should consider whether the nominated location is secure.

Nothing in this section removes any rights you may have where goods are not delivered as required by law.

Large, Heavy & Oversized Items

Some automotive products may be too large or heavy for standard parcel delivery.

These items may require:

specialist freight;
depot collection;
business-address delivery;
forklift access; or
other freight arrangements.

Grandtek Auto may contact you after purchase if additional delivery arrangements are required.

Additional freight charges may apply where this was not reasonably able to be calculated at checkout.

Special-Order Products

Special-order, imported or supplier-direct products may have longer lead times than standard stocked products.

Any estimated arrival date is an estimate and may be affected by supplier or freight delays.

We will provide updates where reasonably possible if a significant delay occurs.

Tracking

Where tracking is available, tracking details may be sent to you after your order has been dispatched.

Tracking information is provided by the freight or courier company and may take time to update after collection.

Damaged During Delivery

Please inspect your order as soon as reasonably possible after delivery.

If you notice damage, please contact Grandtek Auto promptly — ideally within 7 days — and provide:

your order number;
photographs of the product;
photographs of the packaging; and
photographs of the shipping label where available.

Please keep the packaging while we investigate.

Reporting after 7 days does not automatically invalidate a claim. Grandtek Auto will assess the available evidence and your rights under Australian Consumer Law.

If a package is clearly and significantly damaged when delivered, you may refuse delivery where appropriate.

Missing or Incorrect Items

If you receive an incorrect product or believe parts are missing, contact Grandtek Auto as soon as possible.

Please provide your order number and, where possible, photographs of everything received.

Where appropriate, we may arrange to send a missing component or replacement product.

Failed Delivery / Re-Delivery

If a delivery cannot be completed because:

nobody is available where a signature is required;
the address is incorrect;
the customer refuses delivery without an accepted reason; or
the courier cannot safely access the location,

the courier may return the product to a depot or to Grandtek Auto.

Additional redelivery or return freight charges may apply where permitted.

Change-of-Mind Return Shipping

For an approved change-of-mind or incorrectly ordered return, the customer is responsible for return freight.

Alternatively, eligible products may be returned directly to our Prestons store.

Original delivery charges are not refundable for change-of-mind returns, and a 10% restocking fee applies under our Returns, Refunds & Warranty Policy.

Faulty or Incorrectly Supplied Products

Where Grandtek Auto confirms that a product has an issue covered by Australian Consumer Law, reasonable return costs will be handled or reimbursed where required by law.

For large, heavy or difficult-to-return products, please contact us before arranging freight so we can discuss an appropriate return method.